The recent update has been made in accordance with the Consumer Rights Act 2015. You can view this information in more detail by clicking here.
Our 30 days returns policy is also written towards the end.
About our Terms & Conditions
This page provides information about who we are and the legal terms and conditions that may apply to your use of www.regalandbarnes.co.uk and any product or service that you order from us.
In addition to our legal terms and conditions, you may also find it helpful to visit the general About Us section of our website. Here you will find useful information on our delivery charges, delivery timescales, and returns policy, (as well as helpful information relevant to other questions you may have.
If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.
About Regal & Barnes
Information about Regal & Barnes: You can find out how to get in touch with us or view our registered company details below:
- This website is owned and operated by Regal and Barnes Limited a company registered in England and Wales. Registration office is Unit 1, Kingston business centre, KT9 1DQ.
Your use of this website
You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website.
You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. Please note you do not have permission to use the content of this Website for any commercial purposes.
Use of website outside the UK
Unless specifically stated on product pages, the products and content displayed on this Website are solely for the purposes of promoting Regal and Barnes and the affiliated partner products or services in the UK. Regal and Barnes may at its discretion accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Note: the delivery charges displayed on the website are for mainland UK only – if you are ordering from IOM, Channel Islands, Shetlands, Northern Ireland and so on, please check for delivery costs.
Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are also responsible for compliance with local laws if and to the extent local laws are applicable.
Ownership of Rights
All rights, including copyright and other intellectual property rights, displayed on this Website are owned by or under the remit of Regal & Barnes and its approved partners.
Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.
Other legal notices
There may be legal notices on other areas of this Website which relate to your use of the Website, conditions for product handling and accepting deliveries, all of which will, together with these Website Terms govern your use of this Website.
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, jurisdiction and language
Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
Note: the Website and these terms are subject to change from time-to-time and we are excused from liability from users accessing local ‘cached’ copies of the Website and these Terms, which become automatically superseded by new terms. Please contact our support team on 0208 819 9153 to ensure you are reading the latest copy of these terms.
Conditions of Sale & General Terms
These conditions of sale and general terms (“Conditions of Sale & General Terms “) apply to any order you place through www.regalandbarnes.co.uk (the “Website”). These Conditions of Sale & General Terms and apply regardless of how you access the Website, including via any technologies or devices (desktop, tablet or mobile) by which Regal and Barnes makes the Website available to you at home, on the move or in store. Please note: these conditions also apply if you access the Website initially to then place the order over the phone.
You must read these Conditions of Sale & General Terms carefully. By placing an order through the Website or via secure method over the telephone, you confirm that you have read, understood and agree to these Conditions of Sale & General Terms in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product through this Website or call us to place the order over the telephone.
The process when placing an order on Regal and Barnes:
- Select the products,
- Add into basket
- Pay at the checkout (via secure payment methods – Sagepay or PayPal)
- OR: at this point you may wish to call us to place the order over the telephone
- Order confirmation sent to customer
- Delivery and Collection
- Changes to your order
- Your right to cancel (up to 14 calendar days – minimum according to CRD)
- Our 30-day goodwill refund policy (going above and beyond our legal and reuglatory obligations)
- Returns communicated to customer service (e: firstname.lastname@example.org)
- Product posted back to designated address
- Product re-testing
- Substitution or refund
- Free delivery on orders (to mainland UK only)
- Product and service description
- Product guarantees
- Voucher codes
- Assignment, waiver and third party rights
Opening an Account and Placing an Order
To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout option, simply using your personal details and email address.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.
When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Regal and Barnes, shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.
Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us. Prior to despatch of the product(s), Regal and Barnes has the right to decline an order for any reason, including legal and regulatory reasons.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel (which is 30 days when the order in placed).
If you require to make an amendment to your order you can make this by simply contacting us.
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Regal and Barnes has the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Regal and Barnes shall incur no liability in such circumstances.
Payment of Products
All card payments are subject to authorisation by your card issuer. We take payment immediately for all products where in most circumstances, we take payment at the earliest order deadline for the products you have ordered. Unfortunately, we do not offer credit terms.
All products ordered will remain the property of Regal and Barnes until we have delivered the products to the address specified by you or they have been collected in store. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at additional expense to yourself. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
Delivery and Collection
Delivery (including delivery charges and timescales)
Free delivery on all orders
Please note, Regal and Barnes is a retailer for a number of manufacturers and uses a number of locations to dispatch the products to you. We only dispatch a limited number of items from our main office.
Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. In particular:
Furniture can only be delivered within the UK mainland and a signature will be required on receipt. We are unable to deliver furniture to other parts of the UK, but please always check if you are interested and you live outside the mainland. If you are unable to accept the delivery offered, then it will be your responsibility to arrange a re-delivery with the couriers.
Please also note where we offer a 24hour turnaround for some products, some deliveries to the Isle of Man, Northern Ireland and some Scottish addresses will take 48 hours. For these regions, orders placed on Sunday for example will be delivered on Tuesday (48hours).
Delivery will be to the UK or international address. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to depot.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. Upon receipt of the order, you are advised to check the items for damage that may have occurred during transit. You then must report the damage to us within 24 hours in the form of an email, or similar, in order to replace the item.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control (the couriers).
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).
Collection from the Office
We usually don’t offer the collection from the office facility unless this is specifically agreed in writing with the customer.
Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Changes to your order
Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order).
Your right to cancel
If you are contracting with us as a consumer online or by phone, a customer has the right to cancel an order (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state (“CRD”)), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. We define receiving the goods as the day the goods are received and physically collected (if agreed prior) from our office. Regal and Barnes also complies with the current Consumer Rights Act 2015.
The good news is, Regal and Barnes operates a 30 day ‘goodwill’ returns policy, so if you come back to us anytime in this period unhappy with your purchase, then we may be able to process a full refund less the cost from yourself to physically return the goods back to an agreed address. The returned goods must not be damaged in anyway whatsoever and contain all the original packaging – therefore they have to be in a re-saleable condition.
Any paid delivery charge will NOT be included in your refund once we have received all (not part) of your order to a specified address. Regal and Barnes will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.
Specified Returns Address
Please check with customer services (email: email@example.com) to confirm the return address. This will vary product to product.
For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK). If you are a non-EU customer, please speak to our customer service by emailing firstname.lastname@example.org
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
Applicability of cancellation rights: Legal rights of cancellation under the CRD available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders and personalised items), any products with a seal where the seal is broken.
Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within 24 hours. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. Speak to customer service on email@example.com to confirm a delivery address to send the products back.
Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery or a courier service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 30 calendar days the day after you receive the goods / services OR when they are collected, in accordance with the CRD or otherwise as soon as possible. We cannot take product returns after this period.
You must take reasonable care of the products that you wish to cancel. Products should be returned in or with their original packaging or in the case of furniture, collection arrangements made, promptly at your cost which will be notified to you at the time of cancellation.
This is not intended to be a full statement of all your rights under the CRD. Full details of your rights under the CRD are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account or PayPal provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).
Our Goodwill Refund Policy
Our “goodwill” refund policy does not affect your legal rights under the CRD or other legislation.
Our “goodwill” refund or exchange policy (where there is no legal right to a refund or exchange under the CRD or otherwise) is offered on goods that are returned in a resalable condition with a receipt or parcel summary document within 30 days of purchase. Please note, after 30 days we are under no corporate obligation to refund unwanted goods, unless there is documentary evidence stating otherwise from an authorised member of staff in Regal and Barnes team.
Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
Reporting Faulty items
You have the right to report an item as faulty within the first 6 years of purchase, but your rights and obligations as a consumer according to the Consumer Rights Act will vary. In the first 6 months of purchase, it is on the onus on the retailer to prove the products were not-faulty on receipt or delivery. You may want to ask for a repair or replacement of the products. If a repair or replacement is not possible then you are entitled to a full refund.
If the retailer has been notified of a fault after the first 6 months of purchase, then the onus is on the consumer to prove that the products were faulty at the time of delivery. We reserve the right to ask the consumer for some form of expert report, opinion or evidence of similar problems across the product range sold or why the product certification of the manufactured products is incorrect.
The Buyer’s remedies in respect of any claim under the foregoing express warranty or any condition or warranty implied by law to any other claim in respect of the Goods or any workmanship in relation to them (whether or not involving negligence on the part of the Company) shall, in all cases, be limited to the repair or replacement of the Goods or as aforesaid. The Company shall have no liability for any costs of installation, removal or inspection costs incurred by the Buyer or any third party in respect of any warranty claim. This, however, does not limit the Buyer from making a claim for loss, damage or personal injury as a result of faulty goods supplied by the Manufacturer/Producer, as per consumer rights in the Consumer Protection Act of 1987.
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
- orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
- all prices are displayed in pounds Sterling inclusive of UK VAT where applicable (except for our International Deliveries or outside mainland UK;
- packaging may vary from product to product;
- courier services may vary from product to product;
- the weights, dimensions and capacities shown on the Website are approximate only;
- whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery
- all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.